We acknowledge the Aboriginal and Torres Strait Islander peoples of Australia as the traditional owners of the lands we live and work on.

We pay our respects to Elders past and present who continue to hold and carry deep connections to Country, culture, community and story. Sovereignty has never ceded.

Quick Exit

A woman and child look at drawings in a kitchen. There's a laptop on the counter, and a mug beside it.

Case management

We offer support to help you stay safe and meet your goals.

Crisis Case Management

Our Crisis Case Managers provide short-to-medium-term support to people navigating support systems as they transition through crisis, assisting them in establishing independence and safety. Subject to an internal assessment and referral, case managers will work intensively with clients to identify and achieve specific goals over a period of up to 12 weeks.

This program is suitable for those in or planning to leave the relationship.

More information about this program can be obtained by calling the 24/7 crisis line.

Practically our case managers may help with:

Safety planning
Legal advocacy and protection orders
Access to financial grants and crisis payments
Access to psychosocial support
Identifying options for housing

Staying@Home Program

Our case managers in the Staying@Home program provide long-term, ongoing support to women and their families who are experiencing high risk and complex situation so they can remain safe in their home after leaving an abusive or violent relationship.

We support women and their families to empower them to stay connected with their social networks, feel safe in their homes, sustain their work and educational opportunities and provide stability for their children. We help families to navigate systems they are engaged in after leaving domestic and family violence.

We recognise ongoing support is essential to recovery.

Practically our case managers assist by:

Undertaking extensive risk assessment.
Supporting you to develop a safety plan that is based on your individual experience.
Providing safety audits and access to security upgrades. This might mean changing door locks, helping you set up security cameras or installing other security measures based on your safety.
Providing information and referrals to services that can support your recovery from the trauma and abuse based on your needs.
Liaising and advocating with relevant agencies e.g. the courts, legal aid, ACT Policing, real estate, banks etc to keep you connected and supported towards your future goals.

A woman is talking to a case worker. The case worker is writing notes on a pad.

Up until my current support worker, I truly don’t think I’ve spoken to anyone previously that assessed my situation in an accurate manner. My current support worker is so good at risk assessment, making me feel like I’ve been heard and that I’m supported.

A woman in a wheelchair and a girl are sitting on a bench talking. They are both holding cups and wearing winter coats and scarves

Talk to someone

Call our 24/7 crisis line on 02 62 800 900 to speak to one of our team members about your safety.

Call us 02 62 800 900