We acknowledge the Aboriginal and Torres Strait Islander peoples of Australia as the traditional owners of the lands we live and work on.

We pay our respects to Elders past and present who continue to hold and carry deep connections to Country, culture, community and story. Sovereignty has never ceded.

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Make a complaint

Make a complaint

Anyone is welcome to make a verbal or written complaint and DVCS welcomes and recognises complaints as an opportunity to reassess the ways DVCS operates and ensure the service is meeting the needs of the people we serve.

In all complaints matters you have a right to have an advocate, support person or interpreter to assist you through the process. DVCS can provide some options for you if you request this.

DVCS will:

  • Treat your complaint seriously and with respect.
  • Maintain confidentiality of all parties involved, keeping any information private to those directly involved in the complaint and its resolution, unless required to by law or the principles of natural justice (for example, one of the principles of natural justice is that if the complaint involves a particular person, they have the right to be informed about the nature of the complaint and to provide a response).
  • Aim to respond to all complaints within 1 month of receiving them.
  • Appoint an appropriate person within DVCS (who is not directly involved in the complaint), as Complaints Manager for your matter who will investigate and determine appropriate options for resolution.
  • Keep you informed of progress of the complaint.
  • Call you to discuss the proposed resolutions and seek your input and feedback on those resolutions.
  • Provide you with information for external complaints bodies if you are not satisfied with the proposed outcomes or wish to take the matter further.

Complaints form

Submit your written complaint, which will be automatically forwarded to the Director of Corporate Services. Alternatively, you can call us on 02 62 800 900 to make a complaint.

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If you would prefer to speak to someone over the phone please call 02 6280 6999

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We acknowledge the Aboriginal and Torres Strait Islander peoples of Australia as the traditional owners of the lands we live and work on. We pay our respects to Elders past, present and emerging who continue to hold and carry deep connections to country, culture, community and story. Sovereignty was never ceded.

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