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24/7 ACT crisis line
If this is an emergency call 000
How you can support someone to find safety.
A friend, family member or colleague may have disclosed to you that they are experiencing violence within their relationship. This may cause you to feel concerned about their situation. You have come to our website because you are doing everything possible to understand their situation and to keep that person safe.
Please know that listening without judgment, believing what they are saying, validating their story and being there is the most important thing you can do.
Your response and support to someone is really important in helping them feel safe and heard. As a support person you can help them to understand that the violence is not their fault and is never ok.
Ask how they are feeling and what they want to do.
Let them share their story and validate how they feel.
Allow them to make their own decisions about what they can do in the situation.
Often this means, remaining in the relationship due to safety.
Encourage them to call a specialised domestic violence support service.
Support them to create a plan to stay safe.
Assist them in locating a safe environment if needed.
Following their lead is key.
It takes a lot of time, planning, help and courage to escape domestic and family violence. It is important to pick a time when the person is alone. Let them talk at their own pace and don’t push them to say more than they feel ready to. If they don’t say anything, gently remind them you are there if they need support.
Not everyone will feel safe to ask for help right away. They may not share their situation initially, but might reach out when it is safe to do so.
It takes a lot of time, planning, help and courage to escape domestic and family violence. It is important to pick a time when the person is alone. Let them talk at their own pace and don’t push them to say more than they feel ready to.
If they don’t say anything, gently remind them you are there if they need support.
Not everyone will feel safe to ask for help right away. They may not share their situation initially but might reach out when it is safe to do so.
Talking about domestic and family violence can be difficult and there may not be immediate changes. But having these conversations can help them consider their options and prioritise their safety in the long-term.
Your own safety is also important. Never place yourself in an unsafe situation. Giving support can sometimes be emotionally tough and distressing. If you need support you can reach out to speak with our crisis team about the situation.
Call our 24/7 crisis phone line on 02 62 800 900 if you need support. If it is an emergency or someone is in critical danger call 000.
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