Charter of client rights

We acknowledge the Aboriginal and Torres Strait Islander peoples of Australia as the traditional owners of the lands we live and work on.

We pay our respects to Elders past and present who continue to hold and carry deep connections to Country, culture, community and story. Sovereignty has never ceded.

Quick Exit

Respect

You will be treated with respect and dignity.
You will receive a quality service that recognises individual differences such as age, culture, gender, sexuality, ability, location and circumstance. DVCS values and responds to the needs of people from diverse backgrounds.
You have the right to question or comment on any aspect of your contact with DVCS.

Access to services

You will be treated with respect and dignity.
You will receive a quality service that recognises individual differences such as age, culture, gender, sexuality, ability, location and circumstance. DVCS values and responds to the needs of people from diverse backgrounds.
You have the right to question or comment on any aspect of your contact with DVCS.

Information

Be informed about what services you are eligible to access and to make decisions about what services you wish to receive.
Be informed about access to additional services, such as medical treatment, legal services or counselling as soon as possible.
Access a suitably qualified interpreter of your choice, if available.
Information that is accurate, clear and in a form you can understand.

Choice

Make your own choices in relation to your perceived needs and to change your mind.
Access a suitably qualified interpreter of your choice, if available.

Confidentiality

Your privacy is respected and confidentiality protected within the confines and limitations of the Service and where safety is not compromised.
Our Access to Client Information Policy and Privacy and Confidentiality Policy are available on request.

Consultation

We value and encourage your comments and contributions at any time and invite you to give us feedback on the services we provide.

Make a complaint

Make a complaint about the Service or treatment received and all complaints will be investigated appropriately and in confidence.
You will not be disadvantaged in receiving continuing service delivery by making a complaint.

Domestic and family violence is a fundamental violation of human rights and is unacceptable in any form.
Everyone has the right to be safe in their own home.

Talk to us

If you need support or have any questions about your rights using our service, call 02 62 800 900.

Call us 02 62 800 900