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24/7 ACT crisis line
If this is an emergency call 000
Your feedback is important to us. Feedback on any aspect of DVCS provides us with valuable information about how we can improve our practice and the services we provide, and ensure that the way we operate meets the needs of the people who use our services. All feedback will be treated with respect and actioned promptly.
If you want an informal chat, you can speak with your DVCS employee. You can also ask to speak to a Team Leader or Manager who will listen to your feedback and take any necessary actions.
If you feel any of your rights have not been upheld, you have the right to make a complaint. This can be done directly with us as the service involved, or through the ACT Human Rights Commission.
You have the right to make a complaint about any aspect of the service or the support you receive from us. DVCS welcomes and recognises complaints as an opportunity to reassess the ways we operate and ensure the service is meeting the needs of the people we serve. Making a complaint will not disadvantage you in any way.
Anyone can make a complaint. You do not have to be an ongoing client from us to make a complaint. You may make a complaint on behalf of someone else if you have their permission to do so.
In all complaints matters you have a right to have an advocate, support person, or interpreter to assist you through the process.
Submit your written complaint below or alternatively you can call our Business Administration phone line on 02 6280 6999 to make a complaint.
If you would prefer to speak to someone over the phone please call 02 6280 6999
