UPDATE – DVCS experiencing problems with telephone lines and message bank
***As at Monday 14 June 2021, our telephone lines and message bank facility are now working properly.***
*** As at 2.30pm, Tuesday 8 June 2021, our message bank facility is experiencing problems in recording and delivering messages. Please read the post below for further information. ***
*** As at 9am, Monday 7 June 2021, our telephone lines and message bank facility are now working properly. ***
DVCS is currently experiencing problems with our telephone lines and message bank facility. We are working with our service provider to have this fixed as soon as possible.
In the meantime, if you wish to contact DVCS we encourage you to do so via one of these methods, if possible:
- Email us at firstname.lastname@example.org
- Send us a text message to 0421 268 492
- Chat with us via our online chat facility
- Send us a private message to Facebook or Instagram @DVCSACT
When you send or leave us a message, please advise your name, contact details, preferred method of engagement and brief details about what you want to chat about. This information will help us to triage clients with high risk safety concerns and direct calls to the most appropriate area.
If you are not able to engage with us using one of the abovementioned methods, please continue to try calling us and leaving messages.
Once the problem has been resolved, we will update this post.
We sincerely apologise for the inconvenience and distress this is causing many of our clients and stakeholders and thank you for your patience and continued support.