The Domestic Violence Crisis Service acknowledges the Aboriginal people are the traditional custodians of the land we live and work on. We recognise their ongoing contribution to Australian culture and pay our respect to Elders, past and present. We respectfully acknowledge the distinct rights and perspectives of Aboriginal and Torres Strait Islander peoples.
Domestic/family violence is when someone close to you hurts you, like your boyfriend or girlfriend, husband or wife, father or mother, brother or sister or your extended family. The abuse might be physical, sexual, emotional, spiritual or financial.
The Domestic Violence Crisis Service (DVCS) understands the uniqueness of our First People’s cultural experience including kinship and community. Our service has made a commitment to work with Aboriginal and Torres Strait Islander Peoples in a culturally sensitive, respectful way.
It may help to know that if you call DVCS for support, you can remain anonymous and our calls are not recorded. It is not a DVCS requirement that clients engage with the legal system in order access our support.
DVCS supports all members of the family, including men who use violence. We come from a non-judgmental, non-blaming position; and prioritise safety at all times. DVCS understands that you might not want to leave the support of your family or community; and your family might need your support.
Whether you decide to leave or not, there are services available to help you – including DVCS. Other useful services may include the Community Services ACT.
DVCS understands that violent relationships are very complex – we do not pressure clients to leave; we do not pressure them to call police or involve courts. DVCS understands that everyone’s situation is different, and there is no ‘one size fits all’ approach to our work. We aim to be flexible and useful in our crisis interventions.
Often our contacts with people are about ‘debunking’ DV myths – that they have done something to deserve the violence; that they are responsible for the other person’s behaviour in some way; that their children will be removed if they report to police or involve the courts; that they won’t be believed etc. It is about validating their experience and providing them with accurate information about their rights.
Our contact with clients is always focused on safety, and if other support requirements are identified (like therapeutic counselling, accommodation assistance, legal advice etc.), we refer our clients to more appropriate services.
People who call the crisis line can choose to be a DVCS client, which means a file will be kept their contact with us. Alternatively, people may choose to remain anonymous. DVCS does not make recordings of our phone calls.
Please contact us here should you wish to discuss your options further. You can contact us anonymously. We do not make any sound recordings of our conversations, but we do record that we spoke to you. This record can be made anonymously. If you are unsure, please speak to our crisis workers at the commencement of the call.