Crisis Intervention and Assistance

The crisis intervention arm of the Domestic Violence Crisis Service (DVCS) operates 24/7, 365 days per year. We support all people affected by domestic/family violence, and our primary focus is on safety. We talk with people about their histories, current fears/safety concerns, children & families, accommodation, health, finances, legal issues, hopes and intentions for the future. We also discuss the dynamics of violent relationships more broadly, as people often have questions and thoughts about this. These conversations are non-judgmental, practical and client-driven. We use the information discussed to assist people to assess their situations and put together a safety plan, and a support plan.

DVCS understands that violent relationships are very complex – we do not pressure clients to leave; we do not pressure them to call police or involve courts. DVCS understands that everyone’s situation is different, and there is no ‘one size fits all’ approach to our work. We aim to be flexible and useful in our crisis interventions.

upset womanOften our contacts with people are about ‘debunking’ DV myths – that they have done something to deserve the violence; that they are responsible for the other person’s behaviour in some way; that their children will be removed if they report to police or involve the courts; that they have no recourse if visa sponsorship is revoked; that they won’t be believed etc. It is about validating their experience and providing them with accurate information about their rights.

Our contact with clients is always focused on safety, and if other support requirements are identified (like therapeutic counselling, accommodation assistance, visa issues, legal advice etc.), we refer our clients to more appropriate services.

People who call the crisis line can choose to be a DVCS client, which means a file will be kept their contact with us. Alternatively, people may choose to remain anonymous. DVCS does not make recordings of our phone calls.

When ACT Policing attends at an incident involving domestic or family violence, people who are subjected to violence as offered our services. If this offer is taken up, ACT Policing will notify DVCS. Often DVCS crisis workers meet with people are subjected to violence in their own homes, homes of family or friends, hospitals, police stations or hotels.

Please contact us here should you wish to discuss your options further. You can contact us anonymously. We do not make any sound recordings of our conversations, but we do record that we spoke to you. This record can be made anonymously. If you are unsure, please speak to our crisis workers at the commencement of the call.